Customer Help

like

BUYERS GUIDE

  • Basketball Hoops Buyers Guide we embrace the belief that the consumer should have access to full product descriptions, manufacturer history, and all warranty information before making a basketball hoops purchase. With hundreds of choices, many brand names, it can be confusing and daunting to make a final decision on which one to buy.

  • View Basketball Hoops Buyers Guide (PDF eBook)

 

like

PAYMENT OPTIONS

  • Visa
  • MasterCard
  • Amex
  • Accept P.O's (With Approval)
  • Checks
  • Money Orders

 

like

PRICING POLICIES

  • Basketball Hoops Online is pleased to offer our customers, what we consider to be the widest selection of top quality basketball systems, goals, backboards, and nets. We purchase direct from most of our vendors and have been providing some of the best dealer pricing available. Our listed prices are usually less than our competitors, if not, we will match there prices in most cases.
  • Basketball Hoops Online reserves the right to make adjustments on prices and products due to errors, changing market conditions, product discontinuation or typographical errors in advertisement. Basketball Hoops Online is not responsible for manufacturer price changes which may occur at any time without notice.

 

like

PRODUCT AVAILABILITY POLICY

  • Most orders for In-Stock products begin the order process as soon as your online purchase is completed. Your In-Stock product will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any product until it is shipped to your home or institution.
  • Basketball Hoops Online will attempt to represent only products that are available from manufacturers. We are constantly checking with manufacturers for updated products as well as discontinued products. Due to back orders from manufacturer's and/or distributor's delayed shipments, we cannot accept responsibility for the unavailability of products promoted on our website.

 

like

PROMOTIONAL OFFER DETAILS

  • Basketball Hoops Online special promotional offers are not valid for previous purchases. Promotions only apply to future, or current seasonal promotions. Promotional offers on complete basketball systems may be used one time per calendar year.
  • Only one discount promotional code may be used per product. If you obtained multiple promo codes, Basketball Hoops Online reserves the right to choose which discount to apply. Please view our website as we offer new discounts and specials on a weekly basis!

 

like

CANCELLATIONS & RETURNS

  • All orders cancelled before they are shipped will be issued a refund, minus a 7% administration fee.
  • Once a product has been shipped, customers are responsible for making shipping arrangements and for the cost of freight to and from the destinations. Refunds will be posted once the products are returned to the warehouse. We do not credit back shipping charges of the original purchase.
  • If you wish to return your order within 15 days upon delivery, you must call and obtain a "Return Merchandise Authorization" (RMA). Once we determine the product can be returned, we will give you an RMA #, and specific instructions to expedite the return process.
  • Refunds will be posted once the products are returned to our warehouse. Orders delivered after 15 days can not be returned.
  • All returns and exchanges must be new, unused and in resell-able condition. Also all products must contain original packaging, manuals and accessories.
  • All Custom Orders, Special Orders, Hoop Cover Orders, and Institutional Grade Basketball Systems can not be Returned. This is due to the fact of high costs that go into the design work and/or preping the products, and/or the cost of freight and restocking fee's.
  • All other returns of products are subject to a 30 to 50% restocking fee. Plus the Original cost of Shipping to your facility, and back to the Manufacturer.

 

like

SHIPPING PROCESS

  • Please allow 2-3 business days to process your order. Products typically arrive to your home or institution within 8 to 10 business days after leaving the warehouse.
  • Larger and heavier products can only be shipped via ground freight and can not be expedited.
  • Freight drivers are not responsible for delivering products into your home or institution. We strongly encourage you to have someone available to assist you with heavy products.
  • Any additional services, such as two-man delivery, inside delivery, lift-gate trucks are not included in the price of shipping. Additional services cost between $75.00 and $125.00 extra. You may purchase these services directly from the freight company when they call you for an appointment to deliver your product(s).
  • Most delivery companies will call and notify you to schedule a delivery date and time. Usually there is a 3 to 5 hour timeframe for the delivery and someone must be home to sign for the products.
  • Upon delivery, inspect the carton(s) for any damage that might have occurred during shipment. It is common for a carton to show some wear, however if it is evident that damage has occurred, refuse the delivery and contact us immediately.
  • If internal damage is found upon opening your shipment, you must call us within 10 days of receipt of delivery. Basketball Hoops Online will either replace the damaged parts or have the product completely replaced at no cost to you. Any request for replacement after 10 days of receipt of delivery, you will incur charges for replacement parts and shipping costs.

 

like

SHIPPING COSTS / POLICIES

  • We offer Free Shipping on most of our products, however, some larger basketball systems, such as portable systems will incur a Shipping Charge. Please call us before ordering, for shipping quote. Shipping charges for orders placed on this website are based on the weight of the product ordered. Multiple products of the same manufactured typically receive a volume-shipping discount; please call us for a quote & shipping date before you place your order.
  • Some U.S cities offer very limited delivery and freight services, as a result of this, freight service rates can be very expensive, and excede what normal freight costs are. With that said, we have to charge the customer for all or part of the shipping costs. If indeed your order falls under these circumstances, we will contact you in writing before your order is processed
  • Alaska, Hawaii, International Orders. For shipments outside of the continental USA, please call us at 404-456-3817 for a shipping quote.
  • We do not ship to Post Office Boxes.
  • Basketball Hoops Online retains the right to adjust shipping & handling costs accordingly if the order is outside of our normal weight & dimension standards.
  • Not sure what your shipping charges are? Please call a Customer Service Specialist further assistance.

 

like

INTERNATIONAL SHIPPING

  • We offer International Shipping to most countries, worldwide. We have partnered up with several Frieght Forwarding companies, to deliver the Basketball equipment you need. Please click on the link below, and contact the company you want to use as your overseas freight carrier. Select the product from our website, and email us for the shipping Dimensions and weight. Freight Forwarding companies deal with the customer directly, as they need your contact information, and final shipping destinations. Basketball Hoops Online can only assist you in making the actual purchase of the product and packing it up and delivering it to your Freight Forwarding company. These companies will also provide to a formal, written quote on the shipping charges from the USA, to your overseas destination. A "Booking Number" will be assigned to your order, as this is used to track your order.

 

like

WARRANTIES

  • Basketball Hoops Online does not provide warranties on any of the products we sell. All products are backed by the manufacturer. If you find your product to be defective, please refer to the warranty accompanied with your product. If you need an address and/or phone number for the manufacturer, please co

    like

    PAYMENT OPTIONS

    • Visa
    • MasterCard
    • Amex
    • Accept P.O's (With Approval)
    • Checks
    • Money Orders

     

    like

    PRICING POLICIES

    • Basketball Hoops Online is pleased to offer our customers, what we consider to be the widest selection of top quality basketball systems, goals, backboards, and nets. We purchase direct from most of our vendors and have been providing some of the best dealer pricing available. Our listed prices are usually less than our competitors, if not, we will match there prices in most cases.
    • Basketball Hoops Online reserves the right to make adjustments on prices and products due to errors, changing market conditions, product discontinuation or typographical errors in advertisement. Basketball Hoops Online is not responsible for manufacturer price changes which may occur at any time without notice.

     

    like

    PRODUCT AVAILABILITY POLICY

    • Most orders for In-Stock products begin the order process as soon as your online purchase is completed. Your In-Stock product will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any product until it is shipped to your home or institution.
    • Basketball Hoops Online will attempt to represent only products that are available from manufacturers. We are constantly checking with manufacturers for updated products as well as discontinued products. Due to back orders from manufacturer's and/or distributor's delayed shipments, we cannot accept responsibility for the unavailability of products promoted on our website.

     

    like

    PROMOTIONAL OFFER DETAILS

    • Basketball Hoops Online special promotional offers are not valid for previous purchases. Promotions only apply to future, or current seasonal promotions. Promotional offers on complete basketball systems may be used one time per calendar year.
    • Only one discount promotional code may be used per product. If you obtained multiple promo codes, Basketball Hoops Online reserves the right to choose which discount to apply. Please view our website as we offer new discounts and specials on a weekly basis!

     

    like

    CANCELLATIONS & RETURNS

    • All orders cancelled before they are shipped will be issued a refund, minus a 7% administration fee.
    • Once a product has been shipped, customers are responsible for making shipping arrangements and for the cost of freight to and from the destinations. Refunds will be posted once the products are returned to the warehouse. We do not credit back shipping charges of the original purchase.
    • If you wish to return your order within 15 days upon delivery, you must call and obtain a "Return Merchandise Authorization" (RMA). Once we determine the product can be returned, we will give you an RMA #, and specific instructions to expedite the return process.
    • Refunds will be posted once the products are returned to our warehouse. Orders delivered after 15 days can not be returned.
    • All returns and exchanges must be new, unused and in resell-able condition. Also all products must contain original packaging, manuals and accessories.
    • All Custom Orders, Special Orders, Hoop Cover Orders, and Institutional Grade Basketball Systems can not be Returned. This is due to the fact of high costs that go into the design work and/or preping the products, and/or the cost of freight and restocking fee's.
    • All other returns of products are subject to a 30 to 50% restocking fee. Plus the Original cost of Shipping to your facility, and back to the Manufacturer.

     

    like

    SHIPPING PROCESS

    • Please allow 2-3 business days to process your order. Products typically arrive to your home or institution within 8 to 10 business days after leaving the warehouse.
    • Larger and heavier products can only be shipped via ground freight and can not be expedited.
    • Freight drivers are not responsible for delivering products into your home or institution. We strongly encourage you to have someone available to assist you with heavy products.
    • Any additional services, such as two-man delivery, inside delivery, lift-gate trucks are not included in the price of shipping. Additional services cost between $75.00 and $125.00 extra. You may purchase these services directly from the freight company when they call you for an appointment to deliver your product(s).
    • Most delivery companies will call and notify you to schedule a delivery date and time. Usually there is a 3 to 5 hour timeframe for the delivery and someone must be home to sign for the products.
    • Upon delivery, inspect the carton(s) for any damage that might have occurred during shipment. It is common for a carton to show some wear, however if it is evident that damage has occurred, refuse the delivery and contact us immediately.
    • If internal damage is found upon opening your shipment, you must call us within 10 days of receipt of delivery. Basketball Hoops Online will either replace the damaged parts or have the product completely replaced at no cost to you. Any request for replacement after 10 days of receipt of delivery, you will incur charges for replacement parts and shipping costs.

     

    like

    SHIPPING COSTS / POLICIES

    • We offer Free Shipping on most of our products, however, some larger basketball systems, such as portable systems will incur a Shipping Charge. Please call us before ordering, for shipping quote. Shipping charges for orders placed on this website are based on the weight of the product ordered. Multiple products of the same manufactured typically receive a volume-shipping discount; please call us for a quote & shipping date before you place your order.
    • Some U.S cities offer very limited delivery and freight services, as a result of this, freight service rates can be very expensive, and excede what normal freight costs are. With that said, we have to charge the customer for all or part of the shipping costs. If indeed your order falls under these circumstances, we will contact you in writing before your order is processed
    • Alaska, Hawaii, International Orders. For shipments outside of the continental USA, please call us at 404-456-3817 for a shipping quote.
    • We do not ship to Post Office Boxes.
    • Basketball Hoops Online retains the right to adjust shipping & handling costs accordingly if the order is outside of our normal weight & dimension standards.
    • Not sure what your shipping charges are? Please call a Customer Service Specialist further assistance.

     

    like

    INTERNATIONAL SHIPPING

    • We offer International Shipping to most countries, worldwide. We have partnered up with several Frieght Forwarding companies, to deliver the Basketball equipment you need. Please click on the link below, and contact the company you want to use as your overseas freight carrier. Select the product from our website, and email us for the shipping Dimensions and weight. Freight Forwarding companies deal with the customer directly, as they need your contact information, and final shipping destinations. Basketball Hoops Online can only assist you in making the actual purchase of the product and packing it up and delivering it to your Freight Forwarding company. These companies will also provide to a formal, written quote on the shipping charges from the USA, to your overseas destination. A "Booking Number" will be assigned to your order, as this is used to track your order.

     

    like

    WARRANTIES

    • Basketball Hoops Online does not provide warranties on any of the products we sell. All products are backed by the manufacturer. If you find your product to be defective, please refer to the warranty accompanied with your product. If you need an address and/or phone number for the manufacturer, please contact us.

     

    like

    PRIVACY POLICIES

    • Basketball Hoops Online does not rent, sell, or share personal information about you or your business with other people or non-affiliated companies except to provide products or services that you?ve requested.
    • We welcome your questions, comments, and concerns about your privacy, so please contact us with any and all feedback pertaining to privacy, or any other issue.

     

    like

    LEGAL DISCLAIMER

    • Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by seller in no way affects the terms of the manufacturer?s warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser and at that time title passes to purchaser. Manufacturer warranties for exported goods may vary or even be null and void.

     

    ntact us.

 

like

PRIVACY POLICIES

  • Basketball Hoops Online does not rent, sell, or share personal information about you or your business with other people or non-affiliated companies except to provide products or services that you?ve requested.
  • We welcome your questions, comments, and concerns about your privacy, so please contact us with any and all feedback pertaining to privacy, or any other issue.

 

like

LEGAL DISCLAIMER

  • Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by seller in no way affects the terms of the manufacturer?s warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser and at that time title passes to purchaser. Manufacturer warranties for exported goods may vary or even be null and void.