Please select from the following Help topics:
Have questions? Need more information?
We are always happy to help you.
- Accept P.O's (With Approval)
- Money Orders
- Basketball Hoops Online is pleased to offer our customers, what we consider to be the widest selection of top quality basketball systems, goals, backboards, and nets. We purchase direct from most of our vendors & have been providing some of the best dealer pricing available. Our listed prices are usually less than our competitors, if not, we will match there prices in most cases.
- Basketball Hoops Online reserves the right to make adjustments on prices & products due to errors, changing market conditions, product discontinuation or typographical errors in advertisement. Basketball Hoops Online is not responsible for manufacturer price changes which may occur at any time without notice.
Product Availability Policy:
- Most orders for In-Stock products begin the order process as soon as your online purchase is completed. Your In-Stock product will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any product until it is shipped to your home or institution.
- Basketball Hoops Online will attempt to represent only products that are available from manufacturers. We are constantly checking with manufacturers for updated products as well as discontinued products. Due to back orders from manufacturer's and/or distributor's delayed shipments, we cannot accept responsibility for the unavailability of products promoted on our website.
About Your Order (E-mail):
- After your order has been placed, you will receive a purchase confirmation via e-mail. If you don't receive an e-mail in a timely manner, please contact us by phone.
Cancellations & Returns:
- All orders cancelled before they are shipped will be issued a refund, minus a 7% administration fee.
- Once a product has been shipped, customers are responsible for making shipping arrangements and for the cost of freight to and from the destinations. Refunds will be posted once the products are returned to the warehouse. We do not credit back shipping charges of the original purchase.
- If you wish to return your order within 15 days upon delivery, you must call & obtain a "Return Merchandise Authorization" (RMA). Refunds will be posted once the products are returned to the warehouse. Orders delivered after 15 days can not be returned.
- All returns & exchanges must be new, unused & in resell-able condition. Also all products must contain original packaging, manuals & accessories.
- All Special Orders, and Institutional Grade Basketball Systems can not be Returned. This is due to the fact of high costs that go into preping the products, and/or the cost of freight and restocking fee's.
- All other returns of products are subject to a 35 to 50% restocking fee. Plus the Original cost of Shipping to your facility, and back to the Manufacturer.
- Please allow 2-3 business days to process your order. Products typically arrive to your home or institution within 8 to 12 business days after leaving the warehouse.
- Larger & heavier products can only be shipped via ground freight & can not be expedited.
- Freight drivers are not responsible for delivering products into your home or institution. We strongly encourage you to have someone available to assist you with heavy products.
- Any additional services, such as two-man delivery, inside delivery, lift-gate trucks are not included in the price of shipping. Additional services cost between $75.00 & $150.00 extra. You may purchase these services directly from the freight company when they call you for an appointment to deliver your product(s).
- Most delivery companies will call & notify you to schedule a delivery date & time. Usually there is a 3 to 5 hour timeframe for the delivery & someone must be home to sign for the products.
- Upon delivery, inspect the carton(s) for any damage that might have occurred during shipment. It is common for a carton to show some wear, however if it is evident that damage has occurred, refuse the delivery & contact us immediately.
- If internal damage is found upon opening your shipment, you must call us within 10 days of receipt of delivery. Basketball Hoops Online will either replace the damaged parts or have the product completely replaced at no cost to you. Any request for replacement after 10 days of receipt of delivery, you will incur charges for replacement parts & shipping costs.
Shipping Cost / Policies:
- We offer Free Shipping on most of our products, however, some larger basketball systems, such as portable systems will incur a Shipping Charge. Please call us before ordering, for shipping quote.· Shipping charges for orders placed on this website are based on the weight of the product ordered. Multiple products of the same manufactured typically receive a volume-shipping discount; please call us for a quote & shipping date before you place your order.
- Alaska, Hawaii, International Orders. For shipments outside of the continental USA, please call us at (678) 558-2242 for a shipping quote.
- We do not ship to Post Office Boxes.
- Basketball Hoops Online retains the right to adjust shipping & handling costs accordingly if the order is outside of our normal weight & dimension standards.
- Not sure what your shipping charges are? Please call a Customer Service Specialist further assistance.
- We offer International Shipping to most countries, worldwide. We have partnered up with several Frieght Forwarding companies, to deliver the Basketball equipment
you need. Please click on the link below, and contact the company you want to use as your overseas freight carrier. Select the product from our website, and email
us for the shipping Dimensions and weight.
Freight Forwarding companies deal with the customer directly, as they need your contact information, and final shipping
destinations. Basketball Hoops Online can only assist you in making the actual purchase of the product and packing it up and delivering it to your Freight Forwarding
company. These companies will also provide to a formal, written quote on the shipping charges from the USA, to your overseas destination. A "Booking Number" will be
assigned to your order, as this is used to track your order.
Click Here: To get started and select a Freight Forwarding Comapany,
Do you need help with the installation of your In-ground or Roof Mount basketball system?
Basketball Hoops Online is not associated or part of the companies below.
We just offer you some choices to make your own installation decisions.
Basketball System Installation
If you or your Company provides Installation Services,
Click here to Sign up
|Aiello Brother's General Contracting
||Assemby Done Right
||Freedom Assembly Service Network
|Urban Express Assembly
|Get It Together Professional Assembly Service
||Kansas and Kansas City, Missouri
||New York & Tri-State Area
|Borgman Construction LLC
||Ohio,Indiana, Kentucky, Pennsylvania, West Virginia
||Toronto Canada and surrounding area
|Bob's Assembly Service, Inc
||All of long Island (Nassau, Suffolk, Queens and Brooklyn
||Central & East Coast of Florida
|EPH Cyclery, Inc
||South Alabama and Northwest Florida
|Lisa's Assembly & Delivery Service
||100 mile radius of Augusta, GA
|Sports Equipment Installation
||IL, IN, WI, MI, OH, KY, IA, MO
|Assembly By Us
||Dallas Fort Worth and surrounding cities
||California and Las Vegas
||Houston TX &
Basketball Hoops Online does not provide warranties on any of the products we sell. All products are backed by the manufacturer. If you find your product to be defective, please refer to the warranty accompanied with your product. If you need an address and/or phone number for the manufacturer, please contact us.
Information Sharing & Disclosure:
- Basketball Hoops Online does not rent, sell, or share personal information about you or your business with other people or non-affiliated companies except to provide products or services that you?ve requested.
- We welcome your questions, comments, and concerns about your privacy, so please contact us with any & all feedback pertaining to privacy, or any other issue.
- Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by seller in no way affects the terms of the manufacturer?s warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser & at that time title passes to purchaser. Manufacturer warranties for exported goods may vary or even be null & void.