Please allow 2-3 business days to process your order. Products typically arrive to your home or institution within 8 to 10 business days after leaving the warehouse.
Larger and heavier products can only be shipped via ground freight and can not be expedited.
Freight drivers are not responsible for delivering products into your home or institution. We strongly encourage you to have someone available to assist you with heavy products.
Any additional services, such as two-man delivery, inside delivery, lift-gate trucks are not included in the price of shipping. Additional services cost between $75.00 and $125.00 extra. You may purchase these services directly from the freight company when they call you for an appointment to deliver your product(s).
Most delivery companies will call and notify you to schedule a delivery date and time. Usually there is a 3 to 5 hour timeframe for the delivery and someone must be home to sign for the products.
Upon delivery, inspect the carton(s) for any damage that might have occurred during shipment. It is common for a carton to show some wear, however if it is evident that damage has occurred, refuse the delivery and contact us immediately.
If internal damage is found upon opening your shipment, you must call us within 10 days of receipt of delivery. Basketball Hoops Online will either replace the damaged parts or have the product completely replaced at no cost to you. Any request for replacement after 10 days of receipt of delivery, you will incur charges for replacement parts and shipping costs.
We offer International Shipping to most countries, worldwide. We have partnered up with several Freight Forwarding companies, to deliver the Basketball equipment you need. Please click on the link below, and contact the company you want to use as your overseas freight carrier. Select the product from our website, and email us for the shipping Dimensions and weight. Freight Forwarding companies deal with the customer directly, as they need your contact information, and final shipping destinations. Basketball Hoops Online can only assist you in making the actual purchase of the product and packing it up and delivering it to your Freight Forwarding company. These companies will also provide to a formal, written quote on the shipping charges from the USA, to your overseas destination. A "Booking Number" will be assigned to your order, as this is used to track your order.
We offer Free Shipping on most of our products, however, some larger basketball systems, such as portable systems will incur a Shipping Charge. Please call us before ordering, for shipping quote. Shipping charges for orders placed on this website are based on the weight of the product ordered. Multiple products of the same manufactured typically receive a volume-shipping discount; please call us for a quote & shipping date before you place your order.
Some U.S cities offer very limited delivery and freight services, as a result of this, freight service rates can be very expensive, and excede what normal freight costs are. With that said, we have to charge the customer for all or part of the shipping costs. If indeed your order falls under these circumstances, we will contact you in writing before your order is processed
Alaska, Hawaii, International Orders. For shipments outside of the continental USA, please call us at 404-456-3817 for a shipping quote.
We do not ship to Post Office Boxes.
Basketball Hoops Online retains the right to adjust shipping & handling costs accordingly if the order is outside of our normal weight & dimension standards.
Not sure what your shipping charges are? Please call a Customer Service Specialist further assistance.