Once you place your order, you will receive a Buyers Copy email from us with a full description of your order. Carefully review this email and make sure the products and pricing is accurate. Our Order Entry department will receive a Buyer Copy your order, and this is what we use to process your order. If one of our Order Entry representatives has a question about your order, he or she will contact you via email or by the phone number you enclosed with your order.
Once your order is processed into the system, we will process your credit card for the full purchase amount or do a partial debit on your card. Once your order is ready to ship, we will complete the payment process, if any balance is due and notify shipping to finalize your order for shipping and tracking information.
ORDER - SHIPPING PROCESS
Your order will be drop shipped to you directly from our supplier and/or one of our warehouses. Our supply locations may use an alternate shipping company than the one you selected in some cases. If you are sending payment in the mail, your order will be shipped after payment is received.
Shipping generally takes about 5 - 8 days. Our shipper usually sends the tracking number through e-mail within 2 - 4 days. Please note that if your order is too large to be shipped via UPS or FedEx it may ship through a motor freight carrier such as ABF, or YRC.
If you do not have a loading dock they may require that someone be available to help unload the delivery. Keep in mind Freight Carriers are only required to deliver to your loading dock, or for residential service, it will be delivered to curbside only. If you require a lift gate there is an additional charge of $125 or more.
Also, please note that signature service is often not required on FedEx and UPS shipments. Please contact us if you have any questions about this. Please check the contents upon or soon after delivery to make sure there is no concealed damage. It has to be reported soon after receiving or the shipping carriers may deny the claim.
PRODUCT RETURN POLICY
If item is damaged when received, notify us and we will replace the damaged part/item at no charge. Please check your order for damage before the carrier leaves your home. If your package arrives damaged, is missing items, or otherwise tampered with, please contact the carrier (FedEx, ABF, etc) and our customer service department as soon as possible. Any delay in contacting us may result in the inability to file a claim on your behalf.
Please keep all packaging and items exactly as they arrived. If you choose to return the item for any other reason (buyer's remorse), you will need to pay for the return shipping, a 30% restocking fee will be charged, and the shipping company won't refund the original shipping. This also applies to items listed as $0 shipping (that we pay the shipping on - the actual shipping we paid will be deducted from the return amount). The return must be done within 18 days of original purchase.
Items must arrive in resellable condition in the original packaging. Items that do not meet these requirements may be refused. We will refund the remaining payment once item is received. The return address is different by product so you will need to contact us by email for the address and RMA number.
Please read the Help Section of our website for more infomation regarding product shipping, order payment processing, and our privacy policies.